Shipping policy

Shipping Policy

Processing Time All orders are processed within 2–5 business days. Orders are not processed or shipped on weekends or public holidays. During high-demand periods such as new drops and sales, processing times may be slightly longer. You will receive a confirmation email with tracking information once your order has shipped.

Domestic Shipping (Australia) We offer standard and express shipping options at checkout. Shipping times are estimated at 3–7 business days for standard and 1–3 business days for express once dispatched. Free standard shipping is available on all orders over $85.

International Shipping We ship worldwide. International orders typically arrive within 7–21 business days depending on your location and local customs processing. Ash & Grit is not responsible for any customs fees, duties, or taxes applied by your country. These charges are the responsibility of the customer.

Order Tracking Once your order has been dispatched you will receive an email containing your tracking number. You can use this to monitor your delivery through our shipping carrier's website.

Lost or Delayed Parcels If your order has not arrived within the estimated timeframe please contact us at info@ashngrit.com and we will investigate with the carrier on your behalf. Ash & Grit is not responsible for delays caused by customs, weather, or circumstances outside our control.

Incorrect Address Please ensure your shipping address is correct at checkout. Ash & Grit is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error contact us immediately at info@ashngrit.com and we will do our best to redirect your order before dispatch.

Contact Us For any shipping enquiries please reach out to us at info@ashngrit.com or through our contact page. We aim to respond within 1–2 business days.